FAQ

We are based in Singapore, where we work extensively. We currently travel throughout South East Asia, on a regular basis. Distance and travelling to location is not a problem for us.

All of our DJI drones come with a user manual and comprehensive tutorials, which you can get from the Flight Academy in the DJI Fly app. Dronewolf is here to answer any further questions. Dronewolf also offers an epic course designed for new drone owners – check it out – Drone Academy(javascript:void(0))

For the latest information, visit the Civic Aviation Authority of Singapore website to obtain this information.

Operator’s Permit – This is an annual permit that CAAS issues to companies that are qualified to be UAV operators. Dronewolf Systems has an operator’s permit. Activity Permit - Issued by CAAS for any commercial drone activities. Dronewolf Systems will handle all of the administrative and filling arrangements to obtain this permit – this process is hassle free for our clients. When a drone project is confirmed, the permit will have information including flight window, location, and height restrictions. Location Filming Permit - Depending on the location of the launch site, a general filming permit may be needed. For instance, a filming permit from National Parks may be required for filming in parks in Singapore.

We will work with you to make a plan.

Depending on the size of your craft

Flying indoors is possible, however, it depends on factors like ceiling height, ground obstacles and human traffic. A CAAS UAV activity permit is still needed. Therefore, we recommend doing a site walk through beforehand to assess the location’s suitability.

We sell from Singapore.

Dronewolf has extensive event experience and will be able to assist you. We know and adhere to all of the safety regulations, for instance, CAAS does not allow drone flights directly above public walking spaces. Careful planning is required to protect the public. We will help advise you accordingly.

Yes! Delivery (within Singapore) is included in all drone purchases exceeding SGD300. Delivery charges will apply for amounts under SGD300.

At this stage, our shopping is only available within Singapore. We do not ship internationally.

We make use of a tethered drone system that allows for us to fly from typically restricted areas. For instance, it is common to use a tethered drone system to fly within Singapore's Changi Airport's "drone no-fly zones".

All Dronewolf pilots are certified and have the required operators permit from the Civil Aviation Authority of Singapore.

We will communicate this to you at the time of purchase.

All of courses are taught in English. Each course will outline any specific requirements.

Yes – we will either repair it ourselves at our workshop or we will outsource it to our trusted network of local repair technicians. PLEASE NOTE: Additional costs will apply for all spare parts and the repair service.

Our courses are highly-practical and we spend a fair amount of time outside so please bring sunscreen. We do our very best to make sure that when are outside, we fly from shaded areas. Hats and sunglasses are useful but not essential.

This will be outlined in the course description on the website. Please refer to the course description and contact us if you have any further questions.

Our meeting point will be in the city center. The exact location of the meeting point, will be listed on the course description. Please refer to the course description and contact us if you have any further questions.

We understand that your commitments may change. With 7 days notice, we are able to shift your booking to a future date (based on availability) at no additional cost. With less than 7 days notice, we are able to shift your booking to a future date (based on availability) at additional cost. Please contact us for further information and we will try to make a plan.

Your drone course booking will be confirmed once you pay.

No, you don’t need to bring a drone. If you have a drone, you will most likely be able to bring – please let us know in advance.

Our courses are accessible, easy and fun for most people older than 10 years old. Please contact us if you have any doubts about age or ability.

Yes you can! And… We will give you a cool referral bonus – please contact us for more information.

This information will be clearly outlined in the course description. Please refer to the course description and contact us if you have any further questions.

All of our DJI drones come with a user manual and comprehensive tutorials, which you can get from the Flight Academy in the DJI Fly app. Dronewolf is here to answer any further questions. Dronewolf also offers an epic course designed for new drone owners – check it out –

For the latest information, visit the Civic Aviation Authority of Singapore website to obtain this information.

Depending on the size of your craft Delivery and Shipping

We sell from Singapore.

Yes! Delivery (within Singapore) is included in all drone purchases exceeding SGD300. Delivery charges will apply for amounts under SGD300.

At this stage, our shopping is only available within Singapore. We do not ship internationally.

We will communicate this to you at the time of purchase.

Yes – we will either repair it ourselves at our workshop or we will outsource it to our trusted network of local repair technicians. PLEASE NOTE: Additional costs will apply for all spare parts and the repair service.